Returns & Exchanges

At Tilers Gear, we stand by the quality of our tools and equipment. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused tools and a copy of your receipt into the original packaging, ensuring all components and manuals are included.

3

Ship to Warehouse

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the condition of the returned gear, we will process your refund or dispatch your exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing